Our Ethics

The Benefits of Choosing Pride Plumbing for Your Rochester, NY Plumbing Service Needs:

  • Flexible Scheduling/Same Day Service: We don’t follow the traditional 9-5 schedule. Service records show that our customer’s plumbing problems occur after 5 p.m. This is why we offer extended service hours for our customer’s convenience. Plumbing appointments can be made online and you can expect a reply within 60 minutes, or for immediate service call your neighborhood plumber at 585-272-7272 to speak with our dispatcher. We complete 98% of all plumbing calls the same day.
  • Intensive Training: Not only do our plumbing technicians come with years of experience, we require them to keep their skills up-to-date with year-round training on the latest plumbing equipment and repair techniques.
  • Punctuality is Important to Us: We promise to be on time for your plumbing service appointment. You will always receive a courtesy call prior to our arrival.
  • Secure Pricing: Pride Plumbing is proud to offer set pricing for our plumbing services based upon the job, not how long it takes to complete it. Before any plumbing services even start, the customer will receive an accurate quote of how much the service will cost. We will stand behind that price, no matter how long the service will actually take.
  • Our Plumbing Services are Guaranteed: When we complete a plumbing service in your home, it is guaranteed for 1 full year, with no questions asked. If you are a Service Partner Plan member, you will enjoy a lifetime parts and labor warranty for any plumbing service done by us. (Note:Lifetime service guarantee does not apply to drain cleaning service).
  • We Respect Our Customers, Their Homes, and Their Property: We make sure that every one of our plumbing technicians wear shoe covers and lay down drop cloths for every plumbing service. They will treat your home as if it were their own.
  • Staff is Fully Uniformed: Every one of our plumbing technicians takes pride in their appearance and will show up to your scheduled plumbing service appointment neat, clean and fully uniformed.
  • Trustworthy Plumbing Technicians with Proper Credentials: Our plumbers are subjected to a background check and are drug tested frequently.
  • A Fully Equipped Fleet of Vehicles: Every Pride Plumbing technician will arrive fully prepared for each task. Each one of their work vehicles will be fully loaded with every tool, part or piece of equipment they will need to complete the plumbing job. This is to ensure that we don’t waste any of your time with excessive trips to the hardware store or back to our shop for parts and supplies.
  • Customer Satisfaction Guaranteed: If you are not completely satisfied with our plumbing services, we are prepared to do everything it takes to make it right.


Pride Plumbing: We’re so confident you’ll be pleased with our fast, friendly and professional  plumbing services, we know you’ll become a customer for life!